Employment

Please fax or email cover letter, resume and Employment Application
with position title in the subject line to: Ldoyle@EnergyUSAPropane.com Fax: 508-824-1828

Customer Service Representative – Part time

Location: North Haven, CT

Summary:

The Divisional Rep will play an integral role as a team member for this division to help achieve its business and financial goals. This position reports to the Divisional Manager.

Duties & Responsibilities:

Manage day-to-day business process functions to include: customer service, delivery tickets, billing, customer data integrity, record keeping, delivery and service dispatch, and all workflow issues.
Set up new accounts in the ADDs system; verify information is correct, and follow through to completion.
Receive, coordinate and process customer calls and issues regarding EnergyUSA Propane services, products, deliveries and installations.
Receive, coordinate and process inquiries from potential and/or existing customers with sales team in response to various advertising and marketing campaigns.
Responsible for day-to-day office administration tasks including customer research. Filing, literature requests, marketing campaigns, billing issues, processing work orders for service calls/deliveries and follow-ups to customers regarding service work and new installations. maintain high customer satisfaction rating.
Dispatch as necessary to outside production staff using Nextel phone and/or two way radio.
Create and process all deliveries within the division. Ensure placement in appropriate file for divisional pick-up via the print queue.

Qualifications:

Ability to communicate with customers (internal and external) in many different environments (i.e., team, supervisory, marketing and counseling sessions).
Demonstrated ability to plan, prioritize and organize work assignments.
Demonstrated good judgment skills, ability to apply general rules to specific situations.
Demonstrated ability to handle business contacts with professional tact and discretion.
Possess a positive attitude toward work and divisional goals.
Must be a team player that is consistently regular and punctual in attendance.
Possess a high level of initiative, and be able to work at a fast pace.
Willingness to work flexible hours as necessary.
Must be computer literate and familiar with Propane Fuel Delivery System (ADDs) and related components.
Ability to work independently and be a self starter
Attention to detail is critical.

Collection Specialist – Part time

(up to 30 hours per week)

Location: Corporate Office, Taunton, MA

Reports to: Credit & Collections Manager

Department: Finance

Summary:

The successful candidate will be primarily responsible for outbound calling on delinquent accounts, and negotiating flexible payment arrangements that meet the needs of the company and our customers. In addition, this individual will be responsible for entering invoices into the accounts payable system for payment, and serve as back-up to do the daily cash settlement and daily in-house cash receipts.

Responsibilities: Collections

Contact customers to determine reason for delinquency and payment resolution.
Resolve customer collection disputes.
Follow-up on broken customer payment promises in a timely manner.
Monitor/track collections by mailing letters and following up with customers.
Collect revenues from commercial and industrial propane accounts that are past due.
Take credit card payments by phone.
Interface with credit/collections supervisor, CFO, district managers, sales reps and division reps to ensure timely, accurate flow of customer delinquency and credit information. Assist the Division with quality customer service skills.
Produce a consistent high volume of out bound collection calls.
Apply Corporate Policy/Decisions to accomplish established goals.
Print daily reports to identify past due accounts for collection follow-up.
Back-up for posting credit card payments, posting check payments and printing invoices and statements. Batch forms to verify if dollars posted balance.

Qualifications:

Ability to communicate and negotiate effectively with customers.
Knowledge and experience in credit/collections procedures a plus.
Ability to handle inbound and outbound calls in a high call environment.
Demonstrated ability to plan, prioritize and organize work assignments.
Demonstrated good judgment skills; ability to apply general rules to specific situations
Possess a positive attitude toward work and company goals.
Must be a team player that is consistently regular and punctual in attendance.
Possess a high level of initiative and be able to multi-task.
Willingness to work flexible hours and days including mandatory every other Saturday as necessary.

Must be computer literate and familiar with Word & Excel components.

Please fax or email cover letter, resume and Employment Application
with position title in the subject line to: Ldoyle@EnergyUSAPropane.com Fax: 508-824-1828

Collection Specialist – Part time

(up to 20 hours per week)

Location: H.C. Woodmansee & Son Division, Hope Valley, RI

Reports to: Credit & Collections Manager

Department: Finance

Summary:

Responsibilities: Collections

Contact customers to determine reason for delinquency and payment resolution.
Resolve customer collection disputes.
Follow-up on broken customer payment promises in a timely manner.
Monitor/track collections by mailing letters and following up with customers.
Collect revenues from commercial and industrial propane accounts that are past due.
Take credit card payments by phone.
Interface with credit/collections supervisor, CFO, district managers, sales reps and division reps to ensure timely, accurate flow of customer delinquency and credit information. Assist the Division with quality customer service skills.
Produce a consistent high volume of out bound collection calls.
Apply Corporate Policy/Decisions to accomplish established goals.
Print daily reports to identify past due accounts for collection follow-up.
Back-up for posting credit card payments, posting check payments and printing invoices and statements. Batch forms to verify if dollars posted balance.

Qualifications:

Ability to communicate and negotiate effectively with customers.
Knowledge and experience in credit/collections procedures a plus.
Ability to handle inbound and outbound calls in a high call environment.
Demonstrated ability to plan, prioritize and organize work assignments.
Demonstrated good judgment skills; ability to apply general rules to specific situations
Possess a positive attitude toward work and company goals.
Must be a team player that is consistently regular and punctual in attendance.
Possess a high level of initiative and be able to multi-task.
Willingness to work flexible hours and days including mandatory every other Saturday as necessary.
Must be computer literate and familiar with Word & Excel components.

Please fax or email cover letter, resume and Employment Application
with position title in the subject line to: Ldoyle@EnergyUSAPropane.com Fax: 508-824-1828