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Where are you
located?
We maintain offices in several Massachusetts cities and
in both Eliot and Portland, Maine. In Massachusetts, we have offices in
Medway, Duxbury, Brockton, West Springfield, and Lawrence. We serve our
Northern Central Connecticut customers through our West Springfield
office. The New Hampshire markets are served through our Lawrence, MA and
Eliot, ME offices using storage capabilities in Epping, NH. Our corporate
headquarters is in Taunton, Massachusetts.
What's the
price?
Pricing depends
on usage - how many gallons you use per year. Contact us for a quote.
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How do you
schedule deliveries?
It is both
economical and convenient for an automatic delivery schedule to be based
on your historical or projected usage and/or on the equipment you have.
Delivery may be weekly or monthly. If you wish to monitor your tank, we
can deliver on a will-call basis.
How often is 'automatic'?
'Heating degree
days' is the category with the biggest influence on automatic scheduling,
since for heating customers, the colder it is, the more frequent our
delivery schedule is.
How exactly do
you calculate how much fuel I will use?
Heating degree
days, types of equipment/appliances, and of course, personal preference
will ultimately dictate usage. Our Sales Representatives will
custom-tailor a plan to meet your needs.
What is your
storage capacity? Do you have an adequate supply in
the winter?
Our own storage
facilities total over 1.7-million gallons of propane and our guaranteed
supply lines contain many millions more. Because we've been in this
business for about 50 years, we've developed long-standing relationships
with the largest American propane bulk suppliers.
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Do you offer
budget payments?
Absolutely,
running from July and through June. They're offered exclusively to our
year-round heating customers. Check our Flexible Pricing.
What payment
methods do you offer?
In person with
cash, in the mail by check, automatic monthly billing to your credit card,
or "at will" charges to your credit card.
Do you have a
Senior Discount?
We offer the
most economical possible price to all customers regardless of age.
How soon can I
get a tank installed?
Generally, tanks
are installed within 10-21 days after our account representative visits
your site, depending on time of year. Faster or emergency installs are
available at an added cost, but most users find our schedule works well.
Do you have a
Service Department?
Our
strategically located, seasoned service professionals are all licensed and
ready to go when you need them.
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What happens if
I smell gas?
Although the
flammability of propane is less than that of other fuels, it's best to be
cautious should you smell gas. Here are the appropriate steps:
- If you feel you're in danger, contact emergency services at 911 and evacuate the area immediately.
- If you smell gas, call us at 1-800-822-1300, option 9. The odorant added to propane smells like rotten eggs.
- If the gas leak is inside, do not turn on or off any light switches or electrical appliances. Open doors and windows to allow fresh air into the building, then leave the building.
- Turn off your
propane tank by lifting the hood and turning the valve clockwise.
How long will a
tank last for my fireplace?
The size of the
fireplace and the number of hours you use it every day will dictate
overall time, but if you utilize one 100-gallon tank, you should get 300
to 400 hours of operational time from it, on average.
What
size tank do I need?
It depends on
your total BTU load. A gas range could use a 50 gallon tank, while a home
with central heating, hot water, gas range, and gas dryer could use up to
a 1,000 gallon tank.
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May I
paint my propane tank?
Sure, provided
you use a "reflective" color to reflect heat-generating light away.
How often will
you bill me?
Unless you're on
a budget plan, you'll receive a bill three to five days after your
delivery.
How will I know
when I've had a delivery?
We'll leave a
delivery receipt in your door. There is no need for homeowners to be home
for residential deliveries.
May propane
tanks be buried?
Since propane is
environmentally friendly, most towns and municipalities allow underground
tanks. Our EnergyUSA Propane account representative can coordinate this with local fire
officials.
Will my
propane-consuming appliances require routine
service?
Manufacturers recommend that gas-burning heaters, furnaces, and boilers have an annual maintenance/safety check. We recommend that service be scheduled during the summer, when demand on your system is likely to be minimal. See our service section.
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